How should you handle sensitive or critical customer information securely?

• A. Limit access, encrypt or securely store data, and delete when no longer needed.
• B. Share with others.
• C. Leave on desk.
• D. Post publicly.

Answer: (A)

Protecting sensitive customer information means controlling who can access it, keeping it securely stored, and disposing of it properly when it’s no longer needed. Limiting access to authorized personnel reduces the chance that someone who doesn’t need the data can see it. Encrypting data protects its contents even if someone unauthorized gains access, and securely storing it prevents tampering or leaks. Deleting information when it’s no longer required minimizes exposure and helps meet privacy obligations. Practices like sharing with others, leaving documents on a desk, or posting information publicly create obvious security breaches and should be avoided, as they put confidentiality and trust at risk.