What should you do after a service issue is resolved to ensure continued support?

• A. Wait for the customer to contact you again.
• B. Request a public review.
• C. Confirm satisfaction, provide next steps if needed, and offer further assistance.
• D. Assume the customer is satisfied and close the case.

Answer: (C)

After a service issue is resolved, the important idea is to complete the service recovery with a proactive follow-up. The best approach is to confirm the customer is satisfied, outline any next steps if needed, and offer further assistance. This closes the loop on the interaction, shows that you value the customer’s experience, and sets clear expectations for what happens next. It also invites the customer to ask for more help if needed, helping you catch any lingering concerns and maintain ongoing support.

Waiting for the customer to contact you again leaves the relationship passive and can allow small issues to slip through the cracks. Asking for a public review can feel pushy or premature before you’ve confirmed satisfaction. Assuming everything is fine and closing the case ends the conversation too soon and misses chances to provide continued help or prevent recurrence.