Which practice protects privacy when handling confidential information in written channels?

• A. Redact sensitive data, store securely, and restrict access to authorized personnel.
• B. Share confidential data with teammates to speed up service.
• C. Publish confidential information in the customer notice.
• D. Delete all records after closing the ticket.

Answer: (A)

The main idea here is protecting privacy by controlling who sees confidential information in written channels and ensuring only the necessary details are accessible. Redacting sensitive data before sharing, storing the records securely, and restricting access to authorized personnel together minimize exposure and reduce the chance of leaks. Redaction hides what isn’t needed for the task, secure storage protects data from unauthorized access, and limiting who can view the information ensures only those with a legitimate need can see it.

Other options fail privacy goals because sharing confidential data with teammates increases who could see it; publishing confidential information publicly exposes it to anyone; and deleting records after closing a ticket might violate retention policies and erases an important audit trail, rather than safeguarding privacy during handling.