Which term describes a greeting where you are friendly and outgoing?

• A. Social
• B. Product Focused
• C. Punctual
• D. Resume

Answer: (A)

A greeting that is friendly and outgoing is social. In customer service, a social greeting uses warmth, a welcoming tone, and inviting language to start the interaction, making the customer feel comfortable and valued. Think of saying something upbeat like, “Hello! Welcome to our store. How can I help you today?” This opens the door for conversation and shows you’re approachable and ready to assist.

This approach matters because it sets a positive tone for the entire interaction and helps build rapport, which makes customers more likely to share what they need and trust your guidance.

Why the other options don’t fit: a product-focused greeting concentrates on features or details about the products rather than how you greet the customer. Being punctual relates to timeliness and arriving on time, not the style of your greeting. A resume is a document used for job applications and has no relevance to how you greet someone in a service setting.