Which term describes a guest service employee whose job is to help guests with information and assistance requests?

• A. Concierge
• B. Accommodation
• C. Social cue
• D. Physical cue

Answer: (A)

A concierge is a guest service professional who specializes in providing information and facilitating requests for guests. In hotels, the concierge helps with directions, restaurant reservations, tickets, transportation, tours, and other local arrangements, aiming to make the guest’s stay smoother and more enjoyable by anticipating needs and offering personalized assistance. This matches the description of a staff member whose job is to help guests with information and requests.

The other terms don’t fit as a job role: accommodation refers to lodging itself rather than a person who assists guests, and social cue or physical cue describe signals in communication, not a guest services position.