Which term means capable of being touched?

Unlock all questions

This demo includes only 20 questions. Upgrade to access hundreds of questions, flashcards, exam simulations, and disable ads.

Full question bankExam simulationsFlashcards
From $24.99Unlock all

Prepare for the SkillsUSA Customer Service Test. Practice with flashcards, multiple-choice questions, hints, and detailed explanations. Ace your exam!

Multiple Choice

Which term means capable of being touched?

Explanation:
Capable of being touched describes something physical and measurable. That is exactly what tangible means: a product or object you can see, hold, or feel. In customer service, this helps you distinguish between items you can physically interact with and things that are not touchable. The other terms refer to aspects of service or behavior—a service is an activity performed for a customer, professionalism is how you conduct yourself, and a moment of truth is a critical interaction with a customer—none of which are defined by touch. So, tangible is the best fit because it directly denotes physical, touchable items.

Capable of being touched describes something physical and measurable. That is exactly what tangible means: a product or object you can see, hold, or feel. In customer service, this helps you distinguish between items you can physically interact with and things that are not touchable. The other terms refer to aspects of service or behavior—a service is an activity performed for a customer, professionalism is how you conduct yourself, and a moment of truth is a critical interaction with a customer—none of which are defined by touch. So, tangible is the best fit because it directly denotes physical, touchable items.

More Multiple Choice Questions
Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy