Which term refers to decision making based on the suggestion or preference of a friend or family member?

• A. Social cue
• B. Cooperation
• C. Physical cue
• D. Amenity

Answer: (A)

When someone’s decision is shaped by what a friend or family member suggests or prefers, that’s a social cue. Social cues are signals we pick up from the people around us that influence our choices, including verbal suggestions and the preferences of people we trust. In customer service, noticing this helps you understand why a customer might lean toward a certain option because a trusted person recommended it.

The other options don’t fit this idea. Cooperation is about working together with others, not about being guided by a specific person’s suggestion. A physical cue refers to bodily signals like posture or facial expressions. An amenity is a feature or service added for comfort or convenience. None of these describe decisions driven by a friend's or family member’s input.